Frequenty Asked Questions

Yes you can withdraw from the event. See the options below for more information.

Cancellation of your entry can be made in accordance with online selling law up to 14 days after purchase, except where your application is made within two weeks of the event date. Within this time period a refund will be given minus any transaction fees from the online entry system used when entering. Any withdrawals after 14 days will not be eligible for a refund. We are unable to make exceptions for illness, injuries, pregnancy etc. You can however transfer your entry to another person or transfer your entry to another Love SwimRun event – see below. See our Rules and Terms and Conditions for individual events for more information.

For entries made on or before Friday 13th March 2020:
You may transfer or defer your entry to another future event. This must be done at least 6 weeks in advance of the date of the original event you entered for our open water swimming events and 4 weeks in advance of the date of the original swimrun event you entered.

• This type of transfer cannot take place if the event you wish to transfer to is sold-out.
• Entries can only be transferred or deferred once and thereafter will not be able to be transferred or deferred.
• If the original entered event does not cover the cost of the event you are transferring to you will be responsible for paying the difference in cost.
• If the new event costs less than the original event you will not be subject to a refund for this amount.
• Deferrals are subject to a £10 admin fee (If you defer your entry you will receive a voucher code for the value of your original entry minus the £10 admin fee which you can use against your new entry the following year.)
• Deferrals must be taken up the following year or will become invalid.

For entries made after Friday 13th March 2020:
No deferrals will be allowed. You may transfer your entry to another future event in the same year. This must be done at least 6 weeks in advance of the date of the original event you entered for our open water swimming events and 4 weeks in advance of the date of the original swimrun event you entered.

• This type of transfer cannot take place if there is no future event available in the same year or if event you wish to transfer to is sold-out.
• Entries can only be transferred once and thereafter will not be able to be transferred.
• If the original entered event does not cover the cost of the event you are transferring to you will be responsible for paying the difference in cost.
• If the new event costs less than the original event you will not be subject to a refund for this amount.

Please Contact Us if you would like to discuss your entry.
Please see our Terms and Conditions for individual events for further details.

You may transfer your place to another person you know wishing to take part in the event. This MUST be done by the changes deadline given for each event (usually 7 days prior to the event date). You are responsible for updating the personal information on the SiEntries event entry system which you will have created an account for when you signed up. You do not need to inform us of these changes, however the personal details on the entry MUST be updated including: name, date of birth, medical information, emergency contact details, whether they will be earring a wetsuit (swim events only) and estimated swim times if required.

For your own safety please do not participate under another persons name.

We DO NOT have a waiting list. You must find your own replacement or let us know you want to relinquish your entry.

Swimrun events:
Check the specific events website page and click on the ‘Enter now’ button. This will show you if there are any spaces left for you to enter. If the event is full you can join a waiting list. Places are offered on a first come first served basis. If a space becomes available you will receive an email inviting you to take up the place. You will have a set time to complete your entry before it is offered to the next person on the list.

Extra equipment that IS allowed
– Neoprene swimming gloves (NOT webbed)
– Soft neoprene swimming socks
– Neoprene swimming hat (worn under your mandatory swim cap)
– Fabric rash vests can be worn by non-wetsuit swimmers (no neoprene)

Equipment that IS NOT allowed

– Flippers of any kind
– Hand paddles of any kind
– Webbed gloves
– Pull buoy or any floatation aid other than a waist worn tow float
– Headphones