What happens if I cancel my entry?

If you entered within the last 14 days:

Cancellation of your entry can be made in accordance with online selling law up to 14 days after purchase, except where your application is made within two weeks of the event date. Within this time period we will give you a refund minus any transaction fees from SiEntries.

If you entered over 14 days ago:
No refunds of entry fees will be given including in circumstances where you are unable to attend due to illness, injury, pregnancy or a scheduling conflict, unless the Organiser cancels or makes a significant change to the location of the event or the date of the event so that you are no longer able to attend.

What happens if Love SwimRun cancels an event?

Love SwimRun Ltd will offer you a refund (minus any booking/transaction fees from SiEntries), transfer or entry credit for the value of your entry if we cancel or make a significant change to the location of the event or the date of the event so that you are no longer able to attend, except where these changes are made due to unavoidable circumstances beyond our control and we could not reasonably have foreseen or provided against them ((Force Majeure – for example extreme bad weather or other Acts of God) where your safety or health would be put at risk. In the event of event cancellation in these circumstances you will be offered a credit voucher for the value of your entry (no deferral charge will apply) or transfer to a future Love SwimRun event in accordance with the terms set out under ‘Can I defer my entry?’ below. 

In the event of cancellation or date changes for any reason, no other costs or expenses incurred by you will be covered by Love SwimRun. We recommend you take out sports event insurance and travel insurance to cover these eventualities.

Can I defer my entry?

For entries made on or before Friday 13th March 2020:
You may transfer or defer your entry to another future event. This must be done at least 6 weeks before the date of the original event you entered for our open water swimming events or 4 weeks in advance of the date of the original swimrun event you entered.

• This type of transfer cannot take place if the event you wish to transfer to is sold-out.
• Entries can only be transferred or deferred once and thereafter will not be able to be transferred or deferred.
• If the original entered event does not cover the cost of the event you are transferring to you will be responsible for paying the difference in cost.
• If the new event costs less than the original event you will not be subject to a refund for this amount.
• Deferrals are subject to a £10 admin fee per person (you will receive a voucher code for the value of your original entry minus the £10 admin fee which you can use against your new entry the following year.)
• Deferrals must be taken up the following year or will become invalid.

For entries made after Friday 13th March:
No deferrals are allowed. You may transfer your entry to another future event in the same year. This must be done at least 6 weeks in advance of the date of the original event you entered.

• This type of transfer cannot take place if the event you wish to transfer to is sold-out.
• Entries can only be transferred once and thereafter will not be able to be transferred.
• If the original event you entered does not cover the cost of the event you are transferring to you will be responsible for paying the difference in cost.
• Transfers are subject to a £10 admin fee per person (you will receive a voucher code for the value of your original entry minus the £10 admin fee which you can use against your new entry.)
• If the new event costs less than the original event you will not be subject to a refund for this amount.

To request a deferral or transfer: Please use the Contact form and include your SiEntries account number, the name of the event you have entered and a clear explanation of what you require in your message.

Can I transfer my entry to another person?

For some events you can transfer your place to another person you know wishing to take part in the event. This MUST be done by the changes deadline given for each event (usually 14 days prior to the event date). You are responsible for updating ALL the personal information on the SiEntries event entry system which you would have created an account for when you signed up. You do not need to inform us of these changes, however the personal details on the entry MUST be updated for the new participant.

It is EXTREMELY IMPORTANT that you change all of the following, this information is crucial for the safety of the new participant:

• Name
  
• Address & telephone number
• Email address
• Date of birth
• Emergency contact details
• Medical info 
• For swim events only – if they are wearing a wetsuit or not & expected swim time if required

For your own safety please DO NOT participate under another persons name.

We DO NOT have waiting lists. You must find your own replacement or let us know that you want to relinquish your entry.
You can advertise your entry on our Facebook group ‘#loveswimrun‘

I still have a question!

If you still have a question about your entry please check out the information on our Frequently Asked Questions page.
If you need to contact us please use the Contact form and include your SiEntries account number, the name of the event you have entered and a clear explanation of what you require in your message.